Owners Jerry & Lynne Warren forwarded a letter to me that they sent to the Hawks Nest regarding their recent two week stay. As you will see, they were very happy with their treatment and were very complimentary regarding the staff. Jerry also told me that this was not just their opinion, that the new staff was the major topic of conversation around the pool during the two weeks they were there.
They were gracious enough to allow me to reprint it here. Enjoy.
To whom it may concern:
Kudos to all the new staff at the Hawks nest. This is my 20th season there and over the years I have seen many staff changes, some good, some not so good.
This year I truly did know what to expect with a nearly 100% turn over in staff and maintenance personnel.
I am very happy to say on arrival we found the Hawks Nest under the best management in years. The establishment was in good repair, and many positive changes have been made.
Michael Blume, the General Manager, was a breath of fresh air. He was very attentive, courteous, and he had a firm handle on what needed to be done. When problems arose he promptly took care of them. On Sunday afternoon the elevator had an electrical short that filled the lobby with a burning smell. Mike had to deal with a fire alarm, the Fire Department, and an elevator repair company that was willing to let everyone walk up the stairs until Monday, if not longer. Based on past experiences, I expected that we would be using the stairs for days. I don’t know how he managed it, but he immediately had someone working on it and it was repaired and operational in hours.
Kristin Herbst, the Office Manager, was exceptionally proficient in her duties; she was always available to the guests and consciously carried out her daily tasks. When the Wi Fi in the rooms went on the blitz, one call to her fixed the problem immediately.
David Burmeister, the Maintenance Supervisor, and Hans Pfab, his assistant, were always friendly, courteous and helpful. They did not idle away their work day and the grills, boats, pool, and grounds were always clean, functional and in good condition.
At last I cannot leave out our 5th floor housekeeper, Debra Clausen, she too, as all of the Hawks Nest staff worked very hard to see we had a very nice stay.
Thank you all
Jerry and Lynne Warren